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General FAQ

Frequently Asked Questions

Why launch your business into the e-commerce industry?

Given the present COVID-19 pandemic outbreak, our online business will help ensure your health and safety, by providing less contact between our team and our clients. 

Due to the new normal, we believe that our online store and our delivery services will allow our customers to feel more secure and hassle free during these difficult times.

Do you offer delivery?

We offer delivery services throughout Canada and the USA!

How many times can I refill a cartridge?

You can get several refills out of each cartridge if they are handled properly and with care before needing to replace them. It is more economical for you to drop off your used cartridge at an approved drop off zone and we will credit you accordingly when purchasing direct from Eco Inko. For more information regarding how to handle your cartridges, please contact us at [email protected].

How does refilling help the environment?

We use recycled cartridges to ensure that they are used at their maximum. Cartridges are produced with different plastics, which take about 2.5 ounces of oil to manufacture. By buying a refilled cartridge, you help reduce landfill waste by a significant amount!

How long will a refilled cartridge last?

Our goal is to provide our customers with their money’s-worth, which is why your cartridges are refilled with as much ink as possible to last longer and avoid drying out. Inkjet cartridges can typically be refilled 3 times before seeing printing irregularities. When disposing your old cartridges, please bring them to your nearest recycling center. For more information regarding how to handle your cartridges, please contact us at [email protected].

Return Policy

We hope you are enjoying and are satisfied with the products you have ordered. If you are not, you can simply return the product and receive a full refund or exchange it for another item within 90 days of your purchase. It is important to check that your printer model and part numbers correspond to each other before placing your order to avoid unnecessary returns and incorrectly ordered items. All of our products are guaranteed for 2 years!

Can I return a product?

If you are not satisfied with your product, you can return the product in its packaging and receive a full refund within 90 days of your original date of purchase.

Do you provide a return label?

We will provide you with a prepaid return label – if for any reason there is a problem with your item and you need to send it back to us or if you wish to get a refund.

Can I exchange my item?

If you wish to exchange your item for any reason, it must be in its original unopened packaging and original condition. To set up an exchange for your product, please contact our customer service team at 1-800-827-9527 or email us at [email protected].

Shipping Policy


How can I track my order?

After the time of your purchase, you will receive a confirmation email with your order summary and receipt. You will also receive a tracking number from the shipping company directly, which will allow you to track your order.

Do you offer pickup?

We do not offer pickup due to the current COVID-19 pandemic. However, we offer delivery services throughout Canada and the USA.

What would I do if I received the wrong item?

If you receive the wrong item, please email our customer service team at [email protected] with a picture of your item and the confirmation email. Our team will review the file and the order, and we will get back to you as soon as we can regarding how we will proceed in terms of sending the item back to us. We will then ship the right item back to you.

Visit Us

5255 Henri Bourassa W.

Suite 210


H4R2 M6 QC

Contact us


[email protected]

[email protected]


Our supplies areeco-friendlyand high-quality.

We carry original, remanufactured and compatible cartridges for all Brother/Lexmark printers.

All items are kept in stock at our factory in Montreal where we pride ourselves in the dedication we have towards our product and our customers.

Contact Us

If you have any questions or concerns about our products, or need help choosing the right product for your needs, please fill in the following form and we will get back to you shortly.

    About Eco Inko

    Eco Inko is to become your leading e-commerce toner cartridge provider.
    We ship across North America. Eco Inko produces toner cartridges for your printing needs.
    We provide our clients with the best value - Eco Inko guarantees it!


    Loyal Clients: 

    Eco Inko is committed to building long term relationships with our loyal clients.

    • High quality products
    • Affordable prices
    • Reliable and fast delivery across Canada and the USA
    • Friendly customer service
    • FREE SHIPPING on orders over $55
    • Quick order processing & shipping
    • Loyalty Program (under development)
    Visit Us

    5255 Henri Bourassa W.

    Suite 210


    H4R2 M6 QC

    Contact us


    [email protected]

    [email protected]

    Open Hours

    M-F: 9am - 5pm


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